Leisure centre administrator

April is an administrator in North Yorkshire. She works for a chain of health and fitness clubs. She is part of a team of over fifty people, making sure that members of the club enjoy every minute of their visit – from spa to bar!

What does your job involve?

Much of my job involves looking after day-to-day club financial matters. I am responsible for budgeting, banking and invoicing. I try to make cost savings where I can, without affecting the service that we offer our club members. The other part of my job is personnel work. I deal with any team issues and matters such as sickness, leave, lateness and disciplinary procedures. My role also involves supporting the department managers with any administration duties, relating to the day-to-day running of the club.

What equipment do you use if any?

Office equipment such as a computer, printer, fax and photocopier.

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What was your route into this job?

I started work in reception as well as at the gym. This gave me the opportunity to develop my knowledge on the membership administration side of the club, which I really enjoyed. When the post in administration became available, I applied for the position and got it.

Why did you choose this type of work?

I love working with people in a fun, fastmoving environment.

What kind of training have you had?

I trained initially at our head office, but the best part is being able to learn as I go along. This role in the leisure industry is so varied that you learn something new all the time. I'm now working towards my AAT (Association of Accounting Technicians) NVQ Level 2.

What hours do you work?

I am very lucky to be able to choose my own hours. I usually work from 7.00 a.m. until 3.00 p.m. as this allows me to get all my important work done before the office gets too busy. These hours also give me the chance to use the gym facilities at the end of the day which is a real perk of the job. As a trained fitness and swimming instructor, I like to keep fit and it's one of the reasons I chose to work in the leisure industry.

What are the skills and qualities needed for your job?

I have to be well organised and always plan ahead – even though my day never goes to plan! A lot of people think that being in administration involves just sitting at a computer, but it doesn't – especially in the leisure industry. A big part of my job is being able to work as a team member and support my team.

What are your long-term career goals?

I would like to develop my knowledge of the financial aspect of the business. I am very fortunate to work for a very proactive company in the fitness industry. The company is extremely supportive and identifies the need for career development.

April's route to her career as a Leisure centre administrator

GCSEs.
A levels in maths and IT.
YMCA Fitness instructor certificate.
ASA Swimming teacher certificate.
NVLQ Lifeguard certificate.
Company training.

April's Leisure centre administrator tips

Choose a company that will support and help you to achieve your goals.
Always research your chosen field thoroughly. Never be afraid to ask for help and support.